Thank you for shopping with Naken. Please read our shipping policy carefully before placing your order.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation message once your order has been shipped.
Delivery Time
- Delivery typically takes 2–14 business days, depending on your location.
- Delivery times may vary during peak seasons, sales, or due to courier delays.
Cash on Delivery (COD)
- You may open and inspect your package before making payment.
- Payment must be completed in full once you confirm that your order is correct.
Shipping Fees
- Shipping fees are calculated at checkout and vary depending on your location.
- An additional shipping fee applies to all approved exchanges.
Shipping Information
- Please ensure that your shipping address and contact details are accurate before placing your order.
- Naken is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
Damaged or Incorrect Orders
- If you receive a damaged, defective, or incorrect item due to an error on our side, please contact us within 24 hours of receiving your order.
- All claims must be submitted through our Instagram Direct Messages (DMs).
- Clear photos of the item and its packaging may be required for verification.
- Approved requests will be processed in accordance with our Exchange Policy.