Thank you for shopping with Naken. Please read our shipping policy carefully before placing your order.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation message once your order has been shipped.
Delivery Time
- Delivery typically takes 2–14 business days, depending on your location.
- Delivery times may vary during peak seasons, sales, or due to courier delays.
Cash on Delivery (COD)
- You may open and inspect your package before making payment.
- Payment must be completed in full once you confirm that your order is correct.
Shipping Fees
- Shipping fees are calculated at checkout and vary depending on your location.
- An additional shipping fee applies to all approved exchanges.
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By confirming your order, you agree to all terms outlined in this Shipping Policy, including your responsibility to pay the shipping fee if you refuse to receive the order upon delivery.
Shipping Information
- Please ensure that your shipping address and contact details are accurate before placing your order.
- Naken is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
Damaged or Incorrect Orders
- If you receive a damaged, defective, or incorrect item due to an error on our side, please contact us within 24 hours of receiving your order.
- All claims must be submitted through our Instagram Direct Messages (DMs).
- Clear photos of the item and its packaging may be required for verification.
- Approved requests will be processed in accordance with our Exchange Policy.